Spa World - Warners Bay & Newcastle, NSW

We were looking for an outdoor spa when we visited Warners Bay Spa World. We had looked at several different brands prior to meeting by Charlie, who answered all of our various questions and gave us very clear information to help us narrow down what we were looking for. Charlie is very knowledgeable and speaks from experience. He wasn’t there to sell us something we didn’t need and in the end we ended up with a spa that did everything we needed. The after sales service has been amazing. Brendan helped us set everything up so it’s running perfectly. Everyone at Spa World has answered our ongoing questions with ease. We can’t recommend them highly enough.

Totally saved my Xmas spa rejuvenate plans and so easy and friendly. Bought a spa from Charlie tenn years ago and he is still the legend

Needed new locking clip for spa and was given excellent service

Craig and the whole Spaworld team were great from start to finish. Craig spent the time to get to know our needs and made the time to find out what was important to us about owning a spa. He gave advice on spa location and talked us through access and how the spa would be delivered. It made the buying process seamless and we left the showroom confident that we were dealing with the experts. We were surprised we purchased from the first store we visited but Craig made us feel comfortable that we had chosen the right spa for us. Delivery and back up service was also at a high standard. We have already recommended one of our family friends to go see Craig at Spaworld to get a similar great deal that we got on our spa.

Our experience from purchase to after care has been fantastic! We purchased our swim spa over 3years ago. The support for the install was extremely helpful and now each time we duck I store for top up supplies we are greeted by the friendly sales staff like old friends. Especially Craig who helped us with our initial purchase :) highly recommend Spa World Warners Bay!

Craig was brilliant ,very helpful and friendly! Gave us a good deal , would definitely recommend going to see him .

Craig was very knowledgeable and friendly and explained everything we needed to know. We left with everything we needed to have an awesome spa experience. Charlie also gave us an added bonus in the Xmas spirit. I would definitely recommend this company and the team, they were great to deal with. Thanks guys

Great sales team Great service

Post sale service is great. Bought a swim spa two years ago and we love it.

Great service by Charlie at the Warners Bay store!

Highly recommend Charlie Xuereb and Spa World. No pressure, extremely knowledgeable, no upselling and we now will have the perfect spa for our needs. Extremely happy and thank you!!!

Lisa was so helpful, informative and willing to go above and beyond and Craig was also extremely accomodating when Lisa couldn’t be there in person. Overall a great in store experience so far!

I was searching around for a infra-red sauna and came across Lisa at SPA World Warner's Bay. Her comprehensive and detailed explanations carried with a most welcoming personality convinced me that she had the best product for me. I have not been disappointed. Thank you Lisa

Lisa was great and walked us through the whole process and was very informative. Looking forward to the new spa!

Thanks to Lisa from Spa world for all your help. We are super excited about our new spa. Any issues we had it was sorted out in a professional manner. Thanks again Team

Large showroom and great service from Lisa! She was most helpful!

Great communication. Very flexible. A huge thanks to Craig, Heart and Brendan. Awesome team, fantastic spa (Vortex Spectrum Avante) with the best quality components. Simply the best value in the game.

We are very happy with our spa and pergola which we purchased in January 2023. It didn't arrive until April but we were kept informed on the progress at all times. There was a few hiccups along the way due to unavoidable delays with our colour selection and availability of some products etc but all was resolved amicably. The staff at Spa World were fabulous and made every effort possible to reassure us of their commitment and support to rectify any problems. A lady by the name of Wilheminia in the after sales service was outstanding in her customer service to us. We would gladly recommend Spa World to anyone thinking to purchase a spa and or pergola. Many thanks to all the team. Yvonne and Graham Windon

Awesome Showroom. Honest helpful staff. Thank you LIsa for your prompt availability and willing support. Our Fisher2 spa has been installed for 2 weeks and it works a treat,

Lisa provided excellent customer service on the sale of my umbrella by keeping me up to date from start to finish

Massive thanks to Charlie and the Team at Spa World to making our Spa purchase and installation seem less. Would suggest double check all measurements before purchasing as our lifter didn’t suit the location but the team still provided a credit. Still, Exceptional customer service from start to finish Charlie always went above and beyond and we never felt pressured for the purchase.

Helpful service. Great swim spa. Highly recommended.

We purchased our Vortex Spa from Spa world Warners Bay in April, instore help & advice was fantastic. Delivery was easy! The technician that came out, Brendan, was super professional & very, very helpful. We couldn’t be happier!!

Charlie was an absolute pleasure to deal with. He's very knowledgeable with the Jacuzzi brand as well as the other spas and brands in the showroom. Charlie is a man of his word and we loved his service. We've owned for close to 6 month's now and it hasn't missed a beat. The cons= I wasn't a fan of was the way the delivery driver's nearly flipped their truck on my not so steep driveway after attempting to unload the spa off the back of a small truck due to parking it in a bad position. Luckily it didn't damage my spa or my driveway. Another thing we're finding is that a simple part like a filter is so hard to get, we've been waiting for over 3 month's for our spare ones to arrive and were told it would arrive after 5 or 6 weeks, hopefully we don't have to wait too much longer for these filter's as my spa now reads they to be replaced according to the smart tub requirements on the Jacuzzi app on my phone. I would've given a 5 star review but think it only deserves a 3.5 due to the last 2 points I've made around the delivery and not being able to get our hands on these filter's coming from America. Probably should've got a vortex.

Given good advice. Some fabulous spa's on offer.

Charlie is an absolute pleasure to deal with, we love our Vortex swim spa, best purchase we've ever made.

Purchased a Vortex Neon Spa from Spa World Warners Bay, Craig and the team are very helpful and the after sales service is second to none. Craig has a wealth of knowledge and always happy to help.

Great service and products

We've purchased a few spas from Spa World Newcastle and are always so impressed with the service and selection. Charlie goes above and beyond to make the predelivery smooth and backs it up with great after sales service.

We have had our spa for 9 years and it's never missed a beat. Very easy to maintain. In this cold weather, there's nothing better than jumping in at 39+ degrees at night. We love our Vortex spa and I've sent three friends to see Charlie at Spa World Warner's Bay. He is a great sales person, very friendly.

Great staff, was nice to be able to try out 2 of their spa / spa pools.

Charles, the salesman that we dealt with was friendly, easy to deal with. He wasn't pushy in anyway. As we had previously had a Sundance spa before the transition to a " Jacuzzi " was easy. Offered us a great deal which we took. Great for arthritis,restless legs, lower back pain, reduces stress, improves sleep and many other body problems as we get older. It assist with our overall well-being. Will update with a photo when we receive our spa, can hardly wait.

We purchased a Spa a while ago and I have to say the service from both Charlie and the staff at Spa world has been both professional and very helpful .. We did have an issue in the early days but it didn`t effect our enjoyment and Spa world got on it straight away and fixed it .. Having looked at many different Spa`s this one was by far the best value and works really well , some one who suffers with a bad back it has made a world of difference and Charlie`s advice was spot on , Thank you guys , can`t recommend you enough .

Very well set out business, with heaps of spas on display, along with a couple that are completely setup and running. Prices are also pretty reasonable.

Great looking spa and reasonably price. Their contracted Delivery Drivers were quick and helpful. Overall just can't quite give a 5. Being a new spa owner, we have no idea how to set up a spa, and paying $7k for a 5 seater, instead of just been given a manual to read on how to set up, we would have expected as part of customer service, someone physically help us set it up.

Great looking spas with friendly staff

Very helpful and friendly

Very good service

We have just installed our swim spa that we purchased from Spa World at Warners Bay. Charlie Xuereb was very helpful and knowledgeable without pressuring us spend more money then we wanted. We were able to purchase the spa during a sale and delay delivery until we were ready to install, there was no pressure to rush. We are very happy with our spa and would recommend anyone to visit Spa World if they are looking to buy one.

Great place to go if you are in the market for a spa. Great service and advice.

Goog service and show room

There is always something on sale here. Good variety, finance options available, friendly staff & lots of parking.

Charlie assisted with advice on water swap, friendly and efficient advice.

Impeccable service from Charlie, extremely knowledgeable, great advice and after sales service. Could not recommend them enough. Referral to Joe from MidCon for decking etc has also been great, making the whole experience a joy!