Testimonials

Hello Kat, Firstly I want to say thank you for the wonderful service you have given me while purchasing and having my spa delivered. Your explanation of the workings of the spa was superb and the ease of handover was terrific. You have certainly found your calling. Your friendliness was gratifying which showed to me you really care about your customer. Wow, what a lovely human being. All I have to do now is jump in the spa and relax, relax. Sue

We have just had our spa delivered, and the whole process from purchase in store with Leon, the delivery guys led by Dylan, to the handover from Kat was absolutely amazing. Kat has been so efficient and friendly, from the phonecalls beforehand to the handover today. Her knowledge of how the spa works and how to add all the chemicals was all explained to us in an easy to understand way. Thank you spa world and especially Kat. We would definitely recommend you.

Impeccable service from Charlie, extremely knowledgeable, great advice and after sales service. Could not recommend them enough. Referral to Joe from MidCon for decking etc has also been great, making the whole experience a joy!

The experience of purchasing a spa pool from Spa World was so easy. From Michael the sales rep to the outstanding delivery team. Exceptional service all round.

A massive Thankyou to Fred from Spa World Gregory Hills. After a terrible experience with Spas Direct we were recommended to give Spa World a go. We could not be happier. The service and communication was outstanding. Fred listened to my concerns after Spas Direct took our money and left us with no spa. He accommodated our needs and worked with us within the budget we had to work with. From payment on Friday to swimming on Wednesday, absolutely outstanding. The swim spa itself is amazing quality using only the best Spanet equipment. Do yourself a favour and talk to Spa World before handing over your hard earned money to another company without a showroom. My personal opinion, these guys are the best in the business. Yes a little more expensive than online sellers but the product and knowledge are second to none.

Our experience with Michael O’loan at Spaworld has been a very positive one. We were unfortunate to have lost money on a liquidation of a pool company along with 60 or so other families. Knowing this Michael gave us some flexible timing and terms to give us time to redevelop our pool space and organise delivery and installation. The swim spa pool is functional and the kids use it for hours - they really love the jets and can swim when it’s cold and when it’s hot thanks to the heatpump and covers. A great experience - thanks Mike for your help :)

Absolutely five star service from the Spa World team in Launceston. Michael and John were amazing, ensuring our new swim spa was up and running perfectly before Christmas.

Elaine was wonderful. Went in to buy a spa and Elaine made it happen. The best day ever. Please go and see her and buy your spa. She make it happen.

Thank you Elaine for all your help. I appreciate everything you've done to help me out. You are an amazing person and always ready to help. Thank you so much Elaine!

Charlie assisted with advice on water swap, friendly and efficient advice.

I just have to share my experience at Spa World, Mt Wellington, Auckland. Firstly the lovely salesperson Peter who was so helpful with my purchase of The Shadowspec "Retreat" umbrella, nothing was too much trouble, Peter and Michael were so helpful when my builder who was installing it, visited the showroom to check the operation of the umbrella before he installed it on my patio. I am more than delighted with the quality, design and nifty functionality of the "The Retreat", the product combines precision German engineering with style and class!, it tilts, extends and pivots in all directions. I am also so happy that it is made in a factory in Whangarei and is NZ made. I have no hesitation in highly recommending Spa world and the spectacular Shadowspec umbrella-so excited for more balmy, sunny, Auckland days, roll on summer. Thanks Peter & Michael :)

We were looking for an outdoor spa when we visited Warners Bay Spa World. We had looked at several different brands prior to meeting by Charlie, who answered all of our various questions and gave us very clear information to help us narrow down what we were looking for. Charlie is very knowledgeable and speaks from experience. He wasn’t there to sell us something we didn’t need and in the end we ended up with a spa that did everything we needed. The after sales service has been amazing. Brendan helped us set everything up so it’s running perfectly. Everyone at Spa World has answered our ongoing questions with ease. We can’t recommend them highly enough.

Totally saved my Xmas spa rejuvenate plans and so easy and friendly. Bought a spa from Charlie tenn years ago and he is still the legend

Elaine was very helpful and honest mannerism that I felt convinced

Called into the Marsden Park store to ask a few questions and to see if I could get a replacement key for the spa cover. Elaine was extremely helpful and sorted out my problems.

Needed new locking clip for spa and was given excellent service

Just meet Fred, he was fantastic. Fred was so upfront and honest with us, gave us so much information and helped us make an informed choice. We did not feel that he was just trying to make a sale, we felt like he listen to what we wanted and needed. Can’t wait for our new spa.

Warm and friendly assistance in selecting a SPA

It took us a year to decide on a swim-spa, to choose a supplier. After testing one in your Auckland location we launched the building application for our new outdoor area and negotiated the order with Michael. He was not very flexible when it came to price, terms and conditions but delivered a great product with holding the unit for one year, smooth delivery and installation after the site preparation. After 1 year of owning and using it, with having decomissioned it for 6 months in winter when we were away, we are still very happy with it. Minor warranty issues have been handled extremely well by Amanda and her team. I would have wished for a more extensive explanation and training after the installation.The installer went away far to quickly for my liking and needs. But with heaps of information online I could wrap my head around the running and maintaining the swimspa after a while. Thanks so far. Jonny & Jenny

Actually, Elaine very professional and address my concerns in no time. A pleasure ti visit the store in Marsden Park, 100% recommended, best service ever.

Huge thank you to Michelle from Underwood Spa World. She worked with us over many months as we’re making the decision to buy what was right for us. Michelle was patient, extremely knowledgeable, and listened to our needs as customers and importantly people who were investing our hard earned money and needed to get it right. Michelle supported us choosing, personalising, delivering and setting up our spa. She was available and so helpful. Thank you Jeff from delivering, Don the wonderful technician and the whole team. Amazing service throughout. We are so grateful for your service and we are loving our Vortex spa.

Big thank you to Michelle at Underwood. We have been looking at spas for several years though were never confident we were buying what was right for us. It is a big investment and we needed it to be great for therapy and general enjoyment as well as aesthetically pleasing in our yard. Michelle worked tirelessly above and beyond any expectations to ensure we were buying what was right. She listened, understood and supported us in our selection. Michelle was available across the whole process from selection and personalisation of what we needed, delivering ( thanks to the amazing Jeff and his team) and linking us up with technical set up Don who came to support us after a long day so we could enjoy our spa. Thank you Michelle you were amazing and we really appreciate your help. 

Craig and the whole Spaworld team were great from start to finish. Craig spent the time to get to know our needs and made the time to find out what was important to us about owning a spa. He gave advice on spa location and talked us through access and how the spa would be delivered. It made the buying process seamless and we left the showroom confident that we were dealing with the experts. We were surprised we purchased from the first store we visited but Craig made us feel comfortable that we had chosen the right spa for us. Delivery and back up service was also at a high standard. We have already recommended one of our family friends to go see Craig at Spaworld to get a similar great deal that we got on our spa.

Our experience from purchase to after care has been fantastic! We purchased our swim spa over 3years ago. The support for the install was extremely helpful and now each time we duck I store for top up supplies we are greeted by the friendly sales staff like old friends. Especially Craig who helped us with our initial purchase :) highly recommend Spa World Warners Bay!

Craig was brilliant ,very helpful and friendly! Gave us a good deal , would definitely recommend going to see him .

Craig was very knowledgeable and friendly and explained everything we needed to know. We left with everything we needed to have an awesome spa experience. Charlie also gave us an added bonus in the Xmas spirit. I would definitely recommend this company and the team, they were great to deal with. Thanks guys

Great sales team Great service

Our whole experience with Spa World was fantastic. We met Tom at the Spa Show in Melbourne & he was such a great help along with his brother Nick who I met a little further down the track. Without a doubt the most valuable person in this whole process was Diann Jones in the Certification Dept who organised all our permits etc through the council. We were reluctant to pay the extra $$$ for this service but it was without a doubt the best decision. Diann went above & beyond to help us at every stage & helped ease my stress levels when dealings with Council & Surveyors was difficult. She is an absolute gem. What a huge asset to your company she is! Also our Platinum Handover was done by the charming Scotman Alex. He is a great guy. So helpful & explained things so simply & really took the time to make sure we understood everything. We're still learning as we enjoy our new Swim Spa. Thanks to all who helped us along the way!

Post sale service is great. Bought a swim spa two years ago and we love it.

John and I had a great experience being totally looked after by Lisa. Her product knowledge was exceptional, her advice was fair and price considerate and she showed great patience accepting our request to experience a functioning sauna. All in all, our spa and sauna purchase was fun and rewarding thanks to Lisa's outstanding service.

Recently purchased the Vortex Nitro, and from Sales to Spa setup, process ran smoothly. We had a difficult sight to work with and Mal came out and accessed our options. He went out of his way to make sure that we could put the spa in place in the most cost-effective way. I supplied the muscle - 9 college boys and he lead/directed them beautifully to get our Spa up the steep hill, in the wet and in place. The setup of spa and service from Mal has been brilliant. Nothing is an issue, any questions and support needed - just call me. His advice has been great and it great to know he and the Spa World team will be there to support. Thankyou and did I mention the Spa is fantastic!!!

First I had a hard time finding the place, but once I found it Lisa was Fabulous. She didn't try to oversell and was really patient when it took ages to organise my deposit. The quote was right on.

Lisa has provided amazing service from the minute we walked into spa world. Lisa has great product knowledge and was able to answer all of questions. Would highly recommend Lisa at Osborne Park Spa World 😊

I went to spa world with absolutely no idea what I was talking about and had nick serve me I was able to explain what I was talking about in the dumbest way and still have him understand what I mean, he showed me how to maintain my spa in a way I would understand and it was a overall great experience

Great service by Charlie at the Warners Bay store!

Highly recommend Charlie Xuereb and Spa World. No pressure, extremely knowledgeable, no upselling and we now will have the perfect spa for our needs. Extremely happy and thank you!!!

We couldn’t be happier with our new spa from Spa World. After thoroughly researching different options, we feel confident that we made the best choice in terms of quality and value. Michael’s service was excellent - his follow-up both before and after our purchase was incredibly helpful, and he was friendly and professional throughout. Since installing our spa, we’ve loved unwinding in it every evening and enjoying all its fantastic features. Highly recommend Spa World for anyone considering a spa.

Tom at SpaWorld provided fantastic service for our new Swim Spa. It arrived earlier than expected & everything went smoothly. A very small issue was quickly rectified by Spaworld. We would certainly recommend Tom & Spaworld for your spa purchase. Thanks guys.

I had the pleasure of dealing with Jon when purchasing my new spa, and I can't speak highly enough about the experience. From the moment I walked in, he was welcoming, knowledgeable, and genuinely attentive to my needs. He took the time to understand exactly what I was looking for, answered all my questions, and offered helpful suggestions without being pushy. What really stood out was his patience and willingness to guide me through every step of the process, from selecting the perfect spa and accessories to helping with delivery options and explaining the maintenance routine. He made the entire experience seamless and enjoyable. Even after the sale, Jon followed up to ensure everything was set up properly and that I was completely satisfied. It’s rare to find such excellent customer service, and I truly appreciated his professionalism and personal touch. I would highly recommend him to anyone looking to purchase a spa!

Great experience

Michelle Pratt was extremely helpful and knowledgeable.

We brought a spa through Kat at the Bundaberg branch, and she has been incredible to deal with. She has keep me informed every step of the way and even offered to do a video call when we are filling up our spa to run us through the chemicals needed. We really couldn't be happier. Thanks Kat, you've made it a stress free process 😁

Well how can I find the words praise this team. Janina, ,Proffesional , friendly, fantastic service and accessability.. really gave me confidence in the product of Fisher e swim spa... I can honestly say I have never been happier with an asset than this!. 1 hour swim aqua aerobics in morning then crank up the heat to totally relax in jacuzzi setting before tea in the evening ... The installers , Phil & Ren, proffesional and entertaining in their banter. Would really recomend this team to install your change of life for the better

It was a pleasure going into the showroom and being greeted by Janina she was very helpful and explained everything very clearly and advised us on what would best suit our needs. she kept us informed all the way through regarding delivery dates. The service guys Phil and Ren who delivered the spa were very efficient and made the home process stress free explained everything we needed to know about running the spa. Over all very happy with the service and more than happy with the spa

Spaworld was where we purchased our Vortex spa pool. We have now owned spas made by four different companies and the Vortex is by far the best. The design is well thought-out and incorporates quality materials and workmanship throughout. The controls are simple and the spa is a delight to use. I visited the Spaworld showroom today in Clarence Street, Christchurch and was greeted by Britney Parker. Britney was obliging and exceedingly helpful. She provided exceptional advice in a charming and professional manner. She knew her subject well and went out of her way to provide the items I needed. Thank you Britney for a pleasant and profitable visit.

Informative, helpful and hassle free experience right through to delivery - a fantastic team and excellent spa.

Friendly, professional, efficient service, and very well priced

Great experience with Spa World Auckland. Pre-sales - Michael was straight up, answered questions honestly and delivered on his promises. Post-sales - Amanda exceeded expectations sorting out a very minor issue promptly and to our satisfaction. Would have no hesitation recommending this company.

Elaine was extremely helpful and very knowledgeable about the spa types. She guided us in what would be suitable and would meet our needs. Looking forward to many years of enjoying our spa. Thank you Elaine, you are a great asset to Spa World.

Harry was super helpful and knowledgeable and made the customer experience excellent

Bought our Vortex Spa from Spa World Fyshwick in 2020 - love it. Just returned for some maintenance advice and the service and advice I got from Harry was brilliant! Very knowledgeable and a really nice guy as well. I strongly recommend. I will be back.

Hamish and the team at Spa World Christchurch are amazing. Top quality knowledge, support, delivery, and installation. We are very happy Vortex spa owners.

I found the people at SpaWorld friendly and great to deal with. Very knowledgeable and went over and above to assist. Thanks Theo, Doris and Trent.

We recently purchased a Vortex Nitro from Hamish at Spa World in Christchurch. My wife and I had been in the market for a while and had been to two other local shops and weren't completely sold on their products or service. After a good friends recommendation, we went to visit Spa World and we were seriously impressed with the quality, features and price of the Vortex spa range. We put a small refundable deposit down which held the special pricing for a week so we could do our homework on power supply and the intended location of the spa in our back yard. Once we made the decision to proceed, the spa was delivered, installed and ready to use in less than a week. If you are looking at buying a spa, make sure you visit Hamish and the team at Spa World Christchurch!

Exceptional and excellent service throughout the purchasing process, including availability of the Fisher 5SE, through to delivery and placement. Thank you Lisa and John - 5/5 Stars.

Great stuff and good service

We went to look at Spas on the recommendation of a friend. From our first meeting Janina was very knowledgeable and explained the features of the Spa well. Phil who came to install the Spa was also great. He spent time to ensure that we fully understood the way that the Spa operated. We love our Spa and the service we have received and have recommended Spa World to friends who are considering purchasing one. Jane Richmond

These spas are world class! I have had my second vortex spa for 8 years and hasnt missed a beat, very reliable! The first was for my mother and still going well after 10 years! Highly recommended!

Elaine is amazing! Best experience. Thank you Spa World.

We recently had the pleasure of working with Elaine to find the perfect spa model for our family. From the very beginning, she demonstrated genuine compassion and dedication to helping us choose the right fit. She took the time to inquire in detail about our needs, understanding the size of our family, our outdoor space, and our budget. This thoughtful approach ensured that she could offer us tailored options, not just a generic recommendation. Elaine patiently explained a wide variety of spa models, detailing their features and benefits without ever making us feel rushed. She truly listened to our preferences, which helped us narrow our choices down to two models that aligned perfectly with what we were looking for. Throughout the process, her honesty and transparency stood out, as she was upfront about both the pros and cons of each option. In the end, with Elaine's assistance, we chose the J-345 model, and we couldn’t be happier. She also worked out a fantastic deal for us, ensuring that we got the best value within our budget. Elaine exceeded our expectations by being consistently helpful, professional, and personable throughout the entire process. We highly recommend Elaine to anyone seeking expert guidance with their spa purchase. Her honesty and customer-first attitude make her a true asset. Thank you, Elaine!

Peter from Spa World North Lakes QLD Peter from Spa World North Lakes QLD is very good to deal with and a true gentleman. I would highly recommend Peter for spa world North Lakes QLD. He has put a smile on my daughter face Since we purchased a spa. Nothing is too much trouble. I would deal with him anytime as he is old school. I would give him 10 stars if I could. Thanks Peter

Highly recommended! Highly recommended! Professional services provided! High quality products! We are so please with Theo's support along the way.

Great services provided! Professional! Always on spot solutions! Highly recommended!

Lisa was so patient and understanding with us and she didn't rush us and gave us so much attention and lots of helpful advice. Thanks for your amazing customer service and friendly manner, ensuring that we are happy with our choice of spa. Well done Spa World!! Adrianna and Antonio

Highly recommend Spa World great product purchased a Vortex Nitro Spa from home show after looking around at other products . Sale Mngr Michael O'Loan was friendly and very helpful with info on there product certainly made the choice easy. And also home show special was a double bonus. Also like to mention Jack Feleti and his Team in getting the Spa installed up and running and finished the job nicely . Best Regards Terry and Michelle

Our experience at Spa World Braybrook was absolutely fantastic. Nick Whyte had every answer to every question and was so helpful in working out what suited our spa needs best. Nick was an amazing salesman who wasn’t pushy in any way, and genuinely wanted to sell the best product for us. His post sales attention has also been exceptional. Nick is always available to answer any questions or concerns that we have. Nick was very friendly and humorous, making the visit to spa world all the more fun for my kids. Thanks Nick!

Excellent service

Lisa provided excellent service and assistance to my wife and I on both occasions when visiting the showrooms as well as afterwards providing more information and guidance in the purchasing process. When at one stage we felt that we couldn't proceed for financial reasons, Lisa came up with a solution resulting in us purchasing virtually the spa we wanted from Spa World. Thank you.

This is the second time I bought a spa. And the experience I had at Spa World with Michelle was fantastic. Michelle has understood our needs, provided us with a shortlist of options and in the end, we bought a product that was perfect for our family. Post purchase, the customer service was outstanding with follow up emails and calls. And the spa was delivered with no issues. If you’re looking for a spa, I highly recommend SpaWorld. Well done guys….

Hamish was absolutely brilliant explaining details to us without any pressure. Made it a pleasure to buy from him. Follow-up and communication was great.

Excellent, honest advice, a very easy process from choosing to arranging delivery and set up. Highly recommend going straight to knowledgeable people like Hamish.

Thank you Elaine for your exceptional customer service! I appreciate your time, patience and expertise in answering all of my questions and helping with my order. I will be back!

We met Peter Limpus there - he was extremely helpful and carefully explained all the pros and cons specifically for what we needed. He took a very detailed interest in getting the right solution for us and followed through very professionally post sale to make sure we were happy with everything. The Vortex XD we purchased is a great unit and we are very pleased with the experience in buying from both Spa World and Peter himself

Highly recommended. Genuine sales team, Hamish was great to deal with and kept in touch right through to delivery and installation ensuring that we were happy. The install team, Frank and Tyson were amazing and made sure that we knew exactly what to expect and when. Our expectations were exceeded at every stage.

Highly recommended. We bought a swim spa and received exceptional advice and service throughout the process.

We have been very impressed with Lisa’s knowledge of their spa products. And therefore made this very easy for us to make a decision in purchasing our first spa.

I required a swim spa to aide my rehab from an injury. Hamish at Spa World guided us through the process over a long period with patience and professionalism . On arrival, our expectations have been more than achieved with the pool offering all that I require. As noted in other reviews the delivery and set up process with Frank and Tyson was super easy and the pool up and running immediately. We cannot recommend Hamish and Spa World highly enough- Thank you Scot

Fantastic service from all staff 100% of the time. Wonderful products and expert advice.

We recently purchased a spa from Spa World Nelson on behalf of my parents and found Janina excellent to deal with. We had been to numerous spa places and we're feeling a little unsure and overwhelmed with making a decision but as soon as we spoke to Janina it just made the whole process easier thanks to her knowledge and help. Thank you.

I had an excellent experience with Elaine’s service. She took over my order, helped me prioritize it, and ensured a smooth delivery. Her communication skills were outstanding, keeping me informed at every step and making the process seamless and stress-free. Highly recommend!

Great quality spa and service! Hamish is great to deal with and very helpful with making my decision. Thanks heaps!!

Best customer service I’ve ever received got a free lollipop great conversation really good integrity of a company love the quality of the products that they are selling. Do you recommend visiting best Service from Harry

Absolutely fantastic service from Harry recommend for anyone, amazing spas, do yourself a favour, check them out!

We cannot fault spa world. Every staff member from the show room to delivery and Installation were friendly and professional. The delivery went smoothly and the installer was very knowledgeable. Our spa is fantastic and excellent value for money. We highly recommend this company to anyone purchasing a new spa.

Hamish was very helpful and assisted us choosing our new spa. Frank and Tyson did an awesome job of delivering and installing the spa, they were very informative, they certainly know how the spas work. We would definitely recommend Hamish and the team at Spa World.

Visited Spa World Bundaberg yesterday.Was met with a wonderfull staff member Katarina.She spent so much valuable time with us she explained everything showing my husband how the spas work , how to care for spas her knowledge was amazing and gave us a fantastic quote.Thankyou katarina.

Doris is very knowledgeable, we came into the Braybrook store, and we learned lots about spas, she helped out to find the right spa for us and our family! 

I received my 5 seater Mercury spa last week and had the handover today with Kat and Jon. Leon gave me an incredible deal and Kat took care of me right from purchase to install/handover. She has been extremely approachable with exceptional communication skills and went above and beyond to provide excellent customer service. I would recommend Spa world to anyone wanting to buy a spa.

At a time where service standards seem to be dropping across all industries around NZ, this was a truly exceptional experience. Every touchpoint was excellent, every staff member knowledgeable, friendly and willing to go the extra mile. From purchase to delivery, every aspect was seamless.

I was very fortunate to have Charlie from Spa World, Alexandria help me choose and purchase my spa. He ensured that my spa perfectly suited my needs at a great price. He has been wonderful with followup, being available to help me out with any questions I have had along the way. Thanks to Charlie, my experience as a first spa owner has been easy and stress free. He is a great communicator and I feel he really cares that his customers get a wonderful service.

Doris is a LEGEND!! Answered all our questions and made the selection and purchasing of our spa simple and pleasant experience. Looking forward to when it is delivered!!

I have ben a Manager of multiple companies from 1988 to 2014 and I wish to say Doris would b the best sales person I have ever dealt with. Originally I was in the process of purchasing a spa from another company but Doris appeared on the scene and convinced me to purchase one from her. The one at the other company was cheaper but Doris upsold and now we have purchased one from Spa world. I have to say Doris was excellent in every way. Her sales pitch was delighful to listen to, her explanation of every step of the process was admirable and her follow through excellent. My wife and I think she is absolutely the best sales person ever. Her attention to detail was superb and she presented her company with total excellence. After dealing with Doris I would strongly recommend to anyone to buy their spa from Spa World, (and Doris). Congratulations to the company for hiring such a person. My name is Owen Russsell

Spa World Masden Park Super Store Thank you for Elanie Kalache incredible help and friendly demeanor during the sale! Your upbeat personality and willingness to assist made the entire enjoyable and smooth. I really appreciate how you went the extra mile to ensure everything was perfect. Your support truly made a difference! Regards, Wing Sing SIU

We enjoyed the experience dealing with Spa World, the new pergola has really enhanced our deck area which we never used previously. It has added great value to our livability and home.

We had the absolute pleasure of working with Janina to purchase our brand-new spa, and we couldn't be more thrilled with the experience! From start to finish, Janina from Spa World was incredible—friendly, knowledgeable, and truly invested in helping us find the perfect spa for our needs. She took the time to listen carefully to what we were looking for and made expert recommendations based on our specific requirements. She was also very good at answering tricky questions! Her follow-up was impeccable, ensuring that every detail was taken care of. We can't recommend Janina and Spa World highly enough— the entire process is made seamless and enjoyable.

Lisa has been excellent to deal with through the whole process getting back to us quickly and has made the experience a seamless and enjoyable experience even helping with some added extras with no fuss. Spa Concierge was great help also good system they have to make sure everything is covered would highly recommend Lisa and the Spa World Company.

My husband and I had been debating purchasing a spa for a long time. We have 4 children at home and a pool that we all enjoy swimming in a lot and a spa would be a welcome addition to our set up. We decided to go into Spa World and just have a look around, not thinking we would purchase one!! We were instantly welcomed by Janina who had a wealth of knowledge about each spa pool we looked at, encouraged us to try them out to see what worked best for our family and answered all of our annoying questions. As we were still unsure and debating between the two of us which we should get, Janina shared which she thought would be best and we decided to follow her recommendation. From there, she made the process clear and simple for what we were needing to do and kept us informed as to our wait time. When it came to delivery, Janina had organised this well with Phil and she even came to our house to watch it being installed which was great! Phil was very patient with our changing circumstances and spent additional time at our home ensuring that our set up was just right. Our kids loved watching the big crane deliver our spa to site on a beautifully crisp Nelson morning. We now have a wonderful big spa that our kids and we thoroughly enjoy spending time in together. The highlight for us is being in there at night with the disco lights on, looking up at the stars. Thank you Spa World for guiding us through our purchase and install process. We are very happy with our Spa!

Janina was absolutely incredible to deal with. We had been to another spa provider earlier that day & when we came into Spa World, it felt like Janina genuinely wanted to get to know us and what we needed as a family. There was no pressure and the whole process was very easy. Janina is incredibly knowledgeable, and even since the purchase, the after care support has been amazing. 10/10 customer service. No regrets.

⭐️⭐️⭐️⭐️⭐️ I recently had the pleasure of working with Hamish at Spa World Christchurch, and I cannot recommend him highly enough! As first-time spa buyers, my partner and I were a bit overwhelmed by the process, but Hamish guided us every step of the way. His extensive knowledge and genuine passion for helping customers made our experience enjoyable and stress-free. He took the time to understand our needs, explained the various options available, and patiently answered all our questions. Hamish even provided us with valuable tips on maintenance and care, ensuring we felt confident in our purchase. Thanks to his exceptional service, we found the perfect spa that fits our lifestyle and budget. If you're considering buying a spa, look no further than Spa World Christchurch and, specifically, Hamish. His professionalism and dedication to customer satisfaction truly set him apart. We can't wait to enjoy our new spa, and we're grateful to Hamish for making it all possible!

Couldn't recommend this company enough. Thank you Lisa for the amazing help.

I am hardly a regular reviewer, and certainly not before buying. However, I cannot keep silence when I have received first-class service, honest advice and good humour from a salesman selling me equipment costing 10s of thousands of dollars. Charlie B, the manager of Spa World Alexandria had excellent product knowledge, did not undermine other brands and suppliers and steered well away from pressure-selling. He also had good knowledge of other brands and spa models. Cf. my experience with some other retailers, which might be inferred. Charlie B gave me his mobile number and was happy to take my calls and exchange SMSs even outside working hours. We are very likely to buy from him, after I have conducted some internal diplomacy :-)

Top notch service when it came to helping us choose which spa best suited our needs. Clear and transparent costings as well as immediately offering the best price they can do without having to "barter" for it. Good eggs

Elaine from Spa World has delivered on what she has promised so far - has also added extra benefits for us to use and enjoy on our first Spa. She is a courteous and dedicated lady & Would recommend this company Sorin.

Fantastic bunch of guys, really easy to deal with, very flexible with options and timeline adjustments... highly recommended... highly professional... can't wait to kick back and relax in my new spa...

Nick helped me out with with my spa and water maintenance today, top bloke!

Thanks so much for the advice. Michael @ the Auckland showroom was awesome. Such a knowledgeable chap. So friendly and able to answer any questions we had.

Oh my goodness, what a great experience. We made several visits to the Christchuurch Spa World and dealt with Hamish. He actually has awards for being the most expereince and knowledgeable Spapool consultant in New Zealand so we were lucky to come across him there. We didnt realise what we wanted at all until Hamish took us through lots of conversation about our family, our property and lifestyle so we could be matched with our perfect spa. Theres a lot to it in terms of quality, running cost, durability, size, functions etc. And we worked really hard to find a better deal but went back here because after everything we heard and saw, it was a no brainer for us. Thanks so much. Highly recommend.

The wonderful Elaine who works at Spa World is no short of fantastic. She helped us with all of our initial questions and has been so great throughout the whole process of purchasing, installation and after sales service. If you are looking for a hot tub, Spa World in Marsden Park is the place to go. We did a lot of shopping around and we are very happy with our decision to choose to purchase from them. Highly recommended.

Lisa was so helpful, informative and willing to go above and beyond and Craig was also extremely accomodating when Lisa couldn’t be there in person. Overall a great in store experience so far!

Thanks Elaine and team, staff were excellent and efficient. Very helpful indeed with information, suggestion and recommendations and delivery. Thanks

Janina was extremely helpful and very knowledgeable and would recommend her to any of our family and friends who are looking for a Spa

Spa world and In particular, Theo was brilliant to deal with. Very informative and put our mind at ease with all of the questions we had re: buying a new spa. We purchased the Vortex and couldn’t be happier with our purchase. We will be reviving our spa next month and can’t wait !! Thanks again Theo, will recommend you and the team to anyone looking for a new spa in the future.

We would highly recommend Spa World to anyone looking to purchase. Hamish and the install team were an absolute pleasure to deal with in the early days and have been very impressed by the after care Hamish has provided with any questions we have regarding water balance etc. The staff are all very knowledgeable and helpful and we are loving our new spa. Thanks again Team 🤩

Very knowledgeable and a great product.

New spa installed and we are very happy customers. Thank you Elaine Kalache for a superb experience and support in our decision. You were super helpful, you know your products well and your customers even better! Great, honest and straightforward approach. The delivery had some challenges to get it in through the house, but the Joe's team did an amazing and careful job with no damage anywhere. Super careful and considerate. Thank you. Jeremy and Pam

Elaine was absolutely fantastic!! Her customer service and knowledge was incredible. 🙂

Looked at quite a few spas and ended up buying from these guys. Great value quality product, comfortable seating, lots of extras and good service and easy install. Recommended. Many thanks.

I would highly recommend Spa World for you to purchase your spa. From the moment we spoke to Hamish Methven to purchase then to the delivery, installation & handover with Frank we had an exceptional experience. We are really enjoying our new spa. Thanks to all of the team at Spa World as you were all fabulous to work with. Jason & Jo Mathieson

I’m not often moved to write reviews, but the customer service I received from Janina in the Nelson Spa World was outstanding. She is exceptionally knowledgeable about all of the products, has an open friendly manner and made me feel very welcome. Nothing was too much bother and she went out of her way to make sure that I was satisfied with the spa that I bought. I cannot recommend her or Spa World highly enough.

Our Jacuzzi arrived today. And we are so excited. Charlie at Spa World was great to deal with and I strongly recommend people visit the showroom at Alexandria and talk with him. ANC Cranes were brilliant too.

We had a very positive experience buying from Spa World. Elaine was very knowledgable and helpful and recommended the perfect spa for our space and needs. We're very happy with our new spa. Thank you!

Great service

Doris was fabulous to deal with. Knowledgeable and friendly, she guided me through the buying process with care. This is my second purchase through Doris. Her assistance with my first purchase (after sales service) was efficient, courteous and outcome driven.. I wouldn't want to deal with anyone else.

Excellent company to deal with. We are really happy with our purchase the process was easy. We highly recommend them.

Refreshing to get such comprehensive service and knowledge combined with genuinely lovely staff. Hamish and Britney are so helpful and have such a good understanding of their products it makes me want to buy my next spa here!! Great team and great spa (Fisher 7)...we use it waaaay more than we thought we would!!

It was an absolute pleasure dealing with Katrina from Spa World in Tauranga. She was very friendly and full of knowledge while giving us help in choosing the right spa for us. There was no pressure from her to make a decision which gave us time to think about what we wanted. The guys that came out to install the spa were awesome as well. Again full of knowledge and respect and they done a great job with the install. Definitely recommend Katrina and the team if you are looking for a spa.

Prompt easy delivery of spa to rural address. Great assistance with the install. Spa is great. Recommended

Elaine was a very helpful salesperson and knew her stuff! Rewarding experience.

Love our Spa and the Service by SpaWorld Dandenong, Vic We were very impressed with the customer service, sales, information supplied and ongoing service offered by all the staff - especially Trent who went through all our options and talked about our wants/needs/ size of our yard (small) best fit for us. We went to several other companies to research and came back to SpaWorld for our purchase. From the time we purchased until well after installation the servcie has been amazing! All our questions answered, honestly, kindly and quickly. We are only sorry that we didn't use their installers, as our installers were a living nightmare and took weeks to complete and 2 attempts for passing compliance with alot of stress and they tried to charge us more too....for their oversight/errors! We had an after installation Platinum booking, which was free, too! The technician, Alex booked a timeslot, kept in contact re his arrival time and came out to inspect our spa. He was very friendly, helpful and had excellent knowledge and gave us great information and support.

Have enjoyed purchasing our spa through Elaine at the store. She is friendly and knowledgeable and has made the experience great. Elaine has been happy to help with any question I have had even after getting our spa. Highly recommend.

Although there was a delay everything else has been amazing. Top quality product - thanks for our new spa guys!

Just purchased spa at spa world Dandenong, Theo was great to deal with, made the whole process easy, answering all my questions and had some great contacts, would definitely recommend to others!

Lisa was great to work with and prices were very competitive. Can highly recommend

Bought from Charlie who is very knowledgeable and absolutely delightful to deal with. He knows his products and won't sell you anything you don't need. Love his integrity and willingness to assist even after the sale is done!

I was searching around for a infra-red sauna and came across Lisa at SPA World Warner's Bay. Her comprehensive and detailed explanations carried with a most welcoming personality convinced me that she had the best product for me. I have not been disappointed. Thank you Lisa

Lisa was great and walked us through the whole process and was very informative. Looking forward to the new spa!

There was so much choice, it took a few visits to finalise our spa. The Showroom was always well presented, with different spas being swapped in, and even an option to take a swim. Special thanks to Charlie who helped every step of the way.

Fantastic service from Elaine. From time of just looking to actually making the ultimate decision of a spa was made easy. Elaine gave us contact of tradies needed. Thankyou Elaine for the great advice and service .

We love our Vortex spa from Spa World Bundaberg. They provided amazing advice and service and even came out to our rural property to make sure our setup was prefect. We would recommend purchasing from them. Peter & Wendy

Doris was very helpful in helping us purchase a spa, and also helping with all the information required to have it installed. Highly recommend going to see Doris if you are looking to purchase a spa.

Lisa was very helpful and professional to deal with. She was very positive and made the experience of purchasing a new spa a joy!

True, I had to wait a few months for my new Vortex Sauna to arrive in the country, but the wait was worth it. And Janina at Spa World kindly keep me informed every step of the way. I had their guy Phil do the installation. Even though it looks like a simple kit-set, while watching the guys put together, I could see there were some tricky bits, so I was really happy I had called a professional to assemble the unit and check everything was working as it should! The sauna is fantastic, it heats quickly, the sound system is great, and it’s amazing to have it available whenever I want. Thanks Spa World. :)

We received great customer service from the first time we walk through the showroom door. Elaine was honest and easy to work with, helping us find the right spa to what we needed and solve some complex delivery challenges.

How refreshing to walk into a business and be so well looked after. Elaine was engaged, happy to help us and so informed and knowledgeable! We can’t wait to get our new spa! Thank you!

Brilliant, from my first conversation with Peter and all the follow up with customer support and delivery. brilliant 👍🏼

Theo has been the only person at Spa World Dandeong who has ever helped me apart from Alex my serviceman, they both deserve 5 stars…Wendy Cowlishaw

Bought a Vortex Mercury from Nelson. Janina was excellent in helping us choose model and was very knowledgeable. She worked out a good deal with a pergola and didn’t pressure us to make decision while we considered options. Communication, helpful information, delivery and setup were all top class. Would recommended Spa World. We are loving our Spa!

love my new spa Steve helped me with my purchase of a Vortex neon spa. He was very patient answering my many questions. I could not be happier with my spa, despite it being winter it is being used regularly to ease my back pain.

Thanks to Lisa from Spa world for all your help. We are super excited about our new spa. Any issues we had it was sorted out in a professional manner. Thanks again Team

We are so pleased with our new spa! They say a company is only as good as it's Frontline staff and they are not wrong! Peter and the team at Spa World Auckland right down to the collection team at the warehouse are amazing! Fast efficient and honest service. We would not hesitate in the future to deal with the team again.

Easy to deal with always there to answer any questions know there products they sell

We were on the verge of sealing the deal for a spa from another brand when we opted to give Jacuzzi Brand one final consideration. The exceptional service provided by Katrina Wilson at Spa World completely won us over. Consequently, we switched our order and finalized the purchase of our spa from Spa World in Tauranga. Katrina's outstanding assistance was the sole reason for this sale

Harry was excellent in the original sale and delivery. Spa has been excellent! 18 months on an another cracking service experience with the team last week. Highly recommend!

Amazing service. We recently visited the Marsden Park Superstore where we were greeted by the Manager Elaine. My wife and I are building a new home in the Hunter Valley and we visited the store to determine our options of installing a swim spa into our new home. We had done some research and were fairly confident what we wanted. Elaine listened to what we were after and made her suggestions and recommendations. We were so glad Elaine was there to offer her advice as she gave us options we had not thought of. Elaine was genuine, honest and transparent and very generous with her time in assisting us. We were so happy to place a small deposit for our order that day. Elaine emailed us specifications within 24 hours which enabled us to forward same to our architect to lodge with our plans to council. Elaine was extremely professional and knowledgeable in all aspects. We highly recommend her services to anyone seeking to purchase a new spa or even to upgrade to a new one. Thanks again Elaine. It was our pleasure to deal with you. 10/10

Well whanau, I dealt with Michael O'Loan at Spa World Auckland. He was very helpful, no muckaround service. Gave me all of the information I asked for and more! He arranged for delivery or my pool to Gizzy, no problems. So, thank you again Michael and the team at Spa World Auckland, highly recommend them e te whanau! Mauri Ora.

We were stunned by the professionalism and sincerity of Michelle Pratt from Spa World that we purchased the Vortex Nitro Spa without any hesitation. She made the buying process enjoyable as she didn't push us into anything that we didn't need but listened to what we wanted and tailored the options available to our wishes.

I recently purchased a spa from Spa World Nelson. From the very beginning it was a positive experience. Janina was very helpful and informative.Communication was outstanding and the installation and follow up was excellent. We are now loving using our spa daily. 10/10 for experience and customer service.

Awesomest service loved how helpfull they where.

Fred Kalache knows his spa’s and we felt confident in getting the best product and price when we see him. We bought a spa off him 5 years ago and didn’t hesitate going straight back to Spa World and finding Fred again. We bought a new model for our new house with confidence that we were being well looked after. Don’t get ripped off by other cheep claims . Get something that will last.

Duncan provided friendly & informative advise when choosing our spa and ongoing contact to ensure reassurance that all additional processes where being taken care of by the broader SPAWORLD team including delivery and other safety & council regulatory requirements.

The install team of Frank, Tyson, & Mat were great. A pleasure to have on site and great ambassadors for the Spa World brand. Hamish and his showroom team made the daunting spa selection and purchase process straightforward, creditable, and rewarding. Great job - thank you. After researching many many sub $10k spa options, we are extremely happy with our choice of Fisher 3. Not only met our limited space constraints but punched well above its weight in features, quality, and warranties.

I’m another huge fan of Charlie! My spa purchase was complicated by our renovations so I needed support over quite an extended period and on a variety of topics. Charlie could not have been more helpful, supportive and responsive always going above and beyond. Thank you so much Charlie - you absolutely embody what customer service excellence represents. And I love my spa so much too! Sam, Frenchs Forest

Large showroom and great service from Lisa! She was most helpful!

Katrina has been great to work with, not pushy with trying to get a sale/specific product across. She kept in consistent contact, completed a site visit and liaised with the Auckland office to ensure everything was sorted for delivery/installation. This is our first spa and it's been better than expected, so quiet and fits into a tight space. I definitely recommend Spa World for your first spa :)

Buying a spa should be an all-round wonderful experience, and it was, right from the decision making to dealing with the super helpful and friendly Katrina in person... through to liaising via email with Sharona re spa delivery. It was an entirely efficient process and the prices were competitive. Thank you Spa World Tauranga.

It has taken a while to write this review as we bought our spa, (the Vortex Nitro), in November (too busy enjoying our new spa :). We wanted it before Christmas but thought it would be too late but Peter ensured us that we would be enjoying our new spa on Christmas day! not only did that happen but it was also delivered earlier than expected! Our expereince from start to finish was amazing and would highly recommend Spa World if you are thinking of buying a spa. Communication, product and service was spot on!

Pretty happy John was the best delivery person so impressed with him got ex demo model cople mark on it wish I had known about before hand apart from that Pretty good

We recently purchased a Vortex Neon Spa from Spa World Nelson which we are absolutely loving its just so awesome. Thanks to Janina who expertly guided us through the decision making process and promptly answered my various queries as there's a lot to consider ! Delivery & installation was straightforward. We feel we have the perfect Spa for us and look forward to years of luxurious relaxation in our Spa. Thanks so much Janina & the team.

Spa World has lots of spa options and Lillian was friendly and helpful, showing us all the options and extra. She took time to explain the differences and value of add-ons like UV filtering so we could make an informed choice that worked for our needs. We really appreciated her approach, patience and focus of what we needed rather than normally salesperson push to just "make the sale". It's the little things that matter and the higher quality is worth the little bit extra cost. Lillian made us feel like valued customers from the first minute. Love the approach and range of options Spa World, thanks.

Harry was absolutely fantastic to deal with, super helpful with all our questions when deciding what to get and then very patient while we were waiting for council approval. Even after installation, Harry is always happy to answer any questions we have about our swim spa. Would definitely recommend Spa World Canberra

Amazing service, Ashleigh was super helpful and informative. If you’re considering a spa definitely come here and speak with Ashleigh.

I came today. Lily is amazing!!!!!! And bought the spa!! Thank you

I originally bought my SPA in 2021. We purchased a spa and Pergola from SpaWorld and, other than slow delivery which was outside their control, we have had nothing but a pleasant experience. Trent and Theo have gone out of their way over the years helping us out and explaining things to us. Strongly recommend the team at SpaWorld Dandenong.

Ashleigh Spa World Tweed was so helpful and friendly, best service thanks heaps

Hamish and Brittany were excellent in helping us select the right spa for our needs . We had the Spa installed within 10 days of selection and the installation team of Frank and Tyson were excellent . Tyson spent an hour with us to help with instructions and future care of our new Spa. Very happy with the selection of the Vortex Cerium .

Went to Spa world Braybrook with my partner with a million questions about spa’s. Doris went above and beyond to help us out and find the answers. Highly recommend Spa world Braybrook for all of your spa needs.

Bought a spa from harry , very happy with the product and support when we stock up on chemicals etc

Great communication. Very flexible. A huge thanks to Craig, Heart and Brendan. Awesome team, fantastic spa (Vortex Spectrum Avante) with the best quality components. Simply the best value in the game.

Thanks to both Elaine and Diane for helping us with our spa selection. We bought a Vortex Nitro which fits well on our deck and also the aluminium Spa Steps which fits the colour scheme well and is easy to use or move around if needed. After a few weeks of use, family and friends love the Vortex Nitro. So far easy enough to maintain as well. Happy with the product.

Lily was super helpful and understood just what we wanted. She gave us a great deal and we are really happy with the spa we have chosen.

Purchased the Vortex Hydrozone Avante Pro + through Theo for my newly built house. Have been greatly enjoying it even over the colder months, the water temperature is always the same. Have used it a lot for triathlon swim training, through which I have improved a lot since I first started. Great service from the Spaworld team in terms of getting it commissioned for the first time and any maintenance advice I’ve had.

Found Katrina in the Tauranga store to be extremely helpful and easy to deal with. She helped us find the right product for our needs and stayed in touch throughout the whole process. Will recommend Katrina to anyone looking to purchase a spa.

Doris @ Spa World made it an easy process with her knowledge and experience of what was required. From beginning to end nothing was too much to ask and we did change what we wanted to do but her patience and understanding was tremendous. Could not have asked for an easier or better outcome.

A great shopping experience. The salesperson, Jenina, was personable and knowledgeable about the various products. Communication about payments and delivery was easy. Phil who delivered and installed the unit was very efficient and professional. All and all we are very happy with our Jacuzzi.

Theo provided friendly and helpful customer service. He was knowledgeable and helped narrow down the right spa for me. I had a list of questions from doing my own research and I took several weeks to make a decision. He kept in touch, always replied promptly. Thank you.

Steve & Tom are excellent - very knowledgeable & helpful. Showroom has a great range of display units & even a filled swim spa that you can trial! Very happy to order with them & we look forward to installing our swim spa in a few months.

Wasn’t a hard decision to buy a spa from the Adelaide store great service, full of information and even got to test one out l. The team in Adelaide had my family walking away feeling amazing and can’t wait to take delivery of our new palladium spa.

We purchased our 5 seater Vortex Spa from Spa World Adelaide in 2020. It is an outside spa exposed to the elements. It is used all year round, 38 degrees in winter and 28 degrees in summer. We have been extremely happy with the pre sale and post sale service from Tom and his team. They are very easy and pleasant to deal with and are very knowledgeable about their products and the industry. The spa is made of high quality materials and equipment, and has stood the test of time faultlessly. If you're in the process of looking at spas we thoroughly recommend you call in and see Tom and his team. Jill and Gilly, Adelaide.

Just finalised Ordering a Swim Spa from Jon @ Spaworld Bundaberg. Jon provided excellent information & customer service. Buying a swim spa is a big investment and Jon helped us all the way. Nothing was ever too hard. We reside in remote Nth QLD and Jon also went above and beyond to work out delivery of the spa, not an easy process. With helpful videos & messages/conversations we felt really comfortable with the process & purchase., Cant wait until it arrives. Thank you again Jon you deserve ⭐️⭐️⭐️⭐️⭐️

I purchased my spa from here with the help of Elaine. Asked a lot of questions as to how many people would be using it and where it would be situated.

Very friendly, knowledgeable advice before we purchased our spa .. Lisa was very kind and most helpful with the questions we asked .. Highly recommend..very good prices..compared to other spa shops

We had an excellent experience at Spa World Braybrook. Doris was extremely thorough and helpful, really taking the time to get to know what we wanted and helped to guide our purchase. As complete novices purchasing our first Spa Doris made us feel at ease and answered our many questions with patience and a wealth of knowledge. She has followed up with us through the process providing assistance with getting the trades we need and helping coordinate delivery - we highly recommend Doris from Spa World for all your spa needs!

Harry was super helpful with our spa purchase.. yay!!

Amazing and professional service will come back