Testimonials

I appreciate the help and guidance so much, I have so much trust in the advice I have received and the information and help with the products. I couldn’t keep my swim spa alive without the amazing service from Micheal McKay.

Excellent customer service, Excellent product and Excellent Price 😀 Couldn’t possibly recommend that you shop at Tank world, Pool and Spars Launceston more highly! We received Well above 5 Stars in quality of professional customer service from Michael and in every contact with the business. All our questions were readily answered and things clearly explained. Nothing was too much trouble ! Even rearranging their show room to bring in the particular model that would be best for us!! Excellent customer service, Excellent product and Excellent Price!!! 10/10 all round 😀

Fisher Lap deliverd in June 2025. All went very smoothley. Lisa answered a great many questions from me. John, the delivery contractor did a great job. A great bit of equipment.

Great experience and quality spa purchased from spa world! Elaine at Spa World also recommended ANC cranes and our experience went so smoothly from entering the showroom to delivery! Highly recommend!!

Amazing team at Albury!

We were highly impressed with the spas on display at Spa World Tweed Heads. Amazing prices backed by amazing warranties. Cathy was a wealth of knowledge on all things spa related. Communication was superb and nothing was a problem or an issue. From the initial consult right through to the hassle free and quick delivery of our spa we were kept up to date and well informed. We are incredibly happy with the service we received from Cathy and the crew. Without a doubt this is the best customer service we have ever received!

Great friendly helpful service from Lillian Sifri

We can’t recommend Phil and Mal enough! From start to finish, their customer service was exceptional – they were friendly, approachable, and genuinely caring. They really took the time to explain everything clearly, making sure we felt confident with our purchase. They made the whole process effortless and enjoyable, and I can honestly say their service has been outstanding from start to finish. Thanks to them, we now have a beautiful spa that we are enjoying every single day – it’s become our little piece of paradise at home. We are so grateful for their help and would recommend them to anyone without hesitation.

Ordering what I needed by phone was easy. Thank you Ana R.

Amazing experience with Elaine at spa world. I changed my mind and Elaine patiently worked through other options and went above and beyond to help me- she knows her stuff!

Brilliant ongoing service from Michael, Vaughan and the team always going the extra mile to help explain things in simple language. Brilliant all round and super helpful.

Great customer service. Can’t fault on that. Angela was lovely, made us feel welcome and answered every question we had. She was very knowledgeable. Loved our spa! Wish we had it sooner.

From the moment we walked into the Spa World showroom we knew we were at the right place to purchase a Spa. Having visited a couple of other showrooms, nothing compared to the service we received from Hamish. He was fantastic at guiding us through the ins and outs of owning a spa, what particular spa suited us best and was totally honest with his advice. The guys that delivered and installed were also amazing - a special thanks to Tyson who returned a couple of times to help with the Bluetooth Wifi. We just love our new spa and would highly recommend Spa World! Thank you :)

Wow, what such an amazing service from Katrina in Tauranga. Listened to our needs and are so loving our new Infra Red Sauna. We are in it nearly every day and the feeling of internal body warmth is delightful. Garry's painful hands and body aches are so much better from this half an hour a day sauna heat.

My best online shopping experience ever. I needed a replacement spa cover and wasn't sure of the best size to suit. My online enquiry had an immediate response from Ana her recommendation was confirmed by my followup phone call, which was dealt with in a friendly professional and efficient manner, her product knowledge was brilliant. Thank you Ana. Ordered the cover and it was processed and delivered to my regional NSW address within four days and it fits perfectly - as Ana said it would. Highly recommend Spa World.

We are very happy with our Vortex Mercury Spa Pool. Michael O’Loan helped us in our search to find the right one for us. We’re very happy with the spa and the service.

Spa World was and is very easy to deal with and order through. We ordered a spa cover and the contact with admin to follow up to check the sizing is correct, is commendable. Delivery was efficient also

Professional, fast, excellent quality and good delivery windows. very happy with there online service. Highly recommend!

Janina was an absolute dream to deal with while enquiring about what spa was suitable for us right through to the after sales to check up to make sure things are all going well. Highly recommend Spa World and Janina will sort it for you.

Have delt with Spa World and almost always Micheal since purchasing our spa a few years ago. They have provided exceptional ongoing support and service throughout my spa journey. Nothing has ever been an issue and have a great sense of humour making the interactions and care of the spa a fun experience. Highly recommend

Thank you, Harry from Heaven. I'm so glad I found Harry from Spa World in my search for a spa. So knowledgeable, practical and listened to what I thought I wanted, and then stopped me from making a bad decision and investment in the wrong spa for me...instead he patiently answered a million questions and helped me land on the perfect solution for me... Now each night I float in my spa heaven and thank Harry.

I required parts very urgently and Spa World & Accessories sourced same very quickly and without fuss.

We popped into this store just to have a look at the latest products on the market. Elaine, knowing that we only looking, showed us the latest technologies, configurations and offerings. we were so impressed by her knowledge and customer service that we ended up buying a new spa. Thank you, Elaine.

From beginning to end a great experience!!! Michael was extremely informative when we went into the showroom and not pushy at all. We had done our research so knew which make we wanted and the Vortex Mercury was the one we picked. We were able to secure the price with a deposit even though we weren't moving into our house for 6 months and when the time came to secure the delivery, we popped in to see Michael and yet again, fantastic service, extremely professional but also personable. Smooth to get delivery sorted and the team that came and installed were also amazing, making the whole process stress free. Deliery included a great lesson in how to care for the spa and we are absolutely over the moon with it :-) THANK YOU MICHAEL and Jack and the team for a perfect installation!

I bought a Jacuzzi spa some 3/4 years ago. The service and warranty has been amazing including Livi in customer care that has helped me replace a few things under this warranty. This company and its people are amazing to deal with. Thank you to everyone from sales to support.

Elaine from SPA WORLD Marsdenpark has been wonderful to deal with. She was very helpful and guided us throughout the sales process until delivery and getting the spa started. She has extensive knowledge about various spas which helped us in decision making of purchasing the right spa for our family. I highly recommend SPA WORLD Marsden Park to anyone looking to purchase spa. Elaine is your person to speak with!!

Had the pleasure of meeting Elaine and she was so friendly and helpful in purchasing a spa for my family. We purchased a palladium spa. Will keep you updated as we haven’t received it yet. Will let you know in 2 weeks how good the spa is. Elaine made the purchase stress free and was wonderful in working with her.

Lilly made buying our spa a breeze. She was friendly, knowledgeable, and really listened to what we needed. No pressure, just honest advice and great service. We felt confident in our choice thanks to her. Thanks so much!

Amazing service from Theo and team at Spa World. Super product knowledge. Theo provided professional service throughout as well as after the sale. Felt we were in good hands throughout. Never pushy or demanding, allowed us to take our time and answered all our questions through the journey. Theo was genuine and ultimately made us feel like he had our best interest at heart and mind. Thank you Theo and the Spa World team. Now waiting for the Technician to set things up so that we can enjoy our spa. Thank you.

We came, we saw, and within minutes, we purchased the Vortex Pro Swim Spa all thanks to Elaine’s outstanding customer service. She provided clear, detailed explanations and guided us seamlessly through the entire process. It was a truly exceptional experience from start to finish. Thank you, Elaine!

Micheal deserves a pay rise he is worth every dollar total credit to the business he is the reason we got the swim spa 🤗

We ordered our Fisher Swim E in March 2024, when our new home was a dream. We moved in in May 2025, and our swim spa was delivered in early June. We upgraded to get the Clearlift, which wasn't even a thing when we ordered. We are extremely happy, and using it most days, even in July! The Clearlift was well worth the investment. We've had excellent service all through the process, from Michael O'Loan as the salesperson, to Jack and Sharona who managed the installation. I highly recommend Spa World and the Fisher Swim E swim spa.

Ordered a replacement cover for my swim spa. Ana Ruiz was my contact and she provided really excellent service. Prompt and courteous.

I want to express my sincere appreciation for Elaine Kalache and the outstanding service she provided. From the very first interaction, she was attentive, knowledgeable, and genuinely committed to helping me find exactly what I needed. She listened carefully, offered helpful advice, and made the entire process seamless and stress-free. What stood out the most was her honesty, patience, and personal touch. Qualities that are hard to come by. Thank you Elaine for your exceptional service and dedication. You truly went above and beyond. Regards, Angela

We bought a Spa and Sauna from Spa World earlier this year - and they have now been delivered. Michelle was amazingly helpful, and the ability to have a swim/use test for the Spa was really helpful in allowing us to ensure we made the right choices and got the right model for our needs. She made the whole process a breeze, and has been superbly helpful in supporting us through the entire process from purchase to delivery. I'd happily recommend Spa World to my friends, family and relatives on the basis of the service we received - and, in fact, have already done so several times! Fabulous service and amazing products - what's not to love?

Just when we thought customer service was a thing of the past, we meet Nick at the Fyshwick store, and he was absolutely fantastic. Showing us through each spa and explaining the difference between each model was great. He also arranged for us to come back and test one of the spas. If you are looking to purchase a Spa or Swim Pool we would highly recommend going to the Fyshwick store and chatting with Nick

Lilly was awesome to deal with and explained everything upfront. Had a great experience!!

We had such a wonderful experience with Elaine at Spa World in Marsden Park. From the very beginning, she was incredibly helpful, friendly, and knowledgeable. Elaine made the entire spa-buying experience feel personal and enjoyable—not just for me, but for the whole family. She made us all feel like we were part of the process, and her warm approach truly stood out. We've had our spa for a few months now and absolutely love it. Over the weekend, we stopped by the showroom again, and Elaine went above and beyond. She spent over half an hour with us, patiently walking us through how to operate the spa features and answering every question we had. Her customer service is outstanding, and you can tell she genuinely cares about her customers. We couldn’t be happier with our spa or with the support we've received. I hope her sales have been as amazing as she is—Elaine truly deserves it. If you're considering buying a spa, I highly recommend visiting Elaine at Spa World in Marsden Park. She’s a gem. True asset to the company.

Wonderfully easy experience. Cathy was absolutely amazing at helping us choose the right spa for us. She has made the whole process seamless and we can’t recommend her and Spaworld South Tweed highly enough. There is a great range of spas and swim-spas to suit all budgets and the whole team is highly knowledgeable.

Am totally impressed with service from spa world tweed heads Catherine has made the whole process a pleasure and has had answers to all our questions and always available for any concerns. We would 100% recommend anyone to visit the store if they are interested in purchasing a spa. Thanks so much Catherine and spa world. Jan and Paul Herriott

The service at Spa world is very friendly and efficient. We were dealing with Elaine at Spa world. We highly recommend Spa World to any one thinking about purchasing a Spa.

very happy with our recent purchase and particularly the service and assistance received from Angela Wood before and after the sale.

Outstanding Experience from Start to Finish From the moment I placed the order for my Vortex Swim Spa with Spa World, the entire experience has been seamless and professional. The team kept me well-informed throughout the process, answered all my questions with patience, and made sure everything stayed on track. Delivery was smooth and right on schedule. The spa itself is incredible — top quality, beautifully designed, and exactly what I was hoping for. It’s already become a favorite for both relaxation and exercise at home. Highly recommend Spa World for anyone considering a swim spa. Fantastic service, excellent product, and a truly stress-free experience from beginning to end .

We got our spa delivered few weeks ago and we've been enjoying it since then. Angela from the Spa World Team at Osborne Park was very helpful sharing her knowledge and guiding us to choose the best spa for our needs. We would highly recommend Spa World Perth.

From the moment we walked into the showroom we knew this was where we would be buying our spa. As the actual spa that we were looking at buying wasn’t on show, Angela was able to explain everything to us about the spa that we wanted. From paying for the spa to collection then to getting it up and running, Angela was just a phone call away to help us with any questions that we had. We have been using the spa everyday since it was turned on!!!! Thanks so much for the absolutely relaxing way to spend an hour looking up at the stars! Highly recommended!

Well this has taken a while but we’ve finally taken the plunge, We have been researching spas for the past 2years we met Steve at Spa world a bit over a year ago he was really helpful and had we been ready probably would have brought from him them, but other things got in the way, so recently we started checking things out again did the rounds went back to Spa world and met Tom he was also really helpful. We went home checked dimensions and thought it over back to Spa world we went for final questions, Steve was there and he remembered us, we bought from Steve then changed our requirements twice he was very accommodating. Thank you Spa world for having great staff, we are still renovating our yard for the SPA but if the quality of the Swim Spa is as good as your staff we will be very happy. I will post further review when up and running.

We saw Steve 12 months ago and he offered so much helpful information as we were just checking things out. We returned and saw Tom whom gave us a lot of confidence going forward and phoned his boss for further info , nothing was any trouble for Tom and had all the answers to our many questions. We returned , and saw Steve Now we await for our Swim spa ( just a tad excited 😝 ) thank you to all involved Steve, Tom and Ruby for the contract. Pictures will follow I’m sure . Gail and Gary

We were searching for a small sized but powerful hydrotherapy spa. Naturally with excitement about owning Spa, we had so many questions... Like which spa would be best suited for our needs, how to maintain, delivery etc. Charlie was very patient to answer all the questions we had with tons of his knowledge. We ordered on Saturday 14.June. So far, our experience with Charlie has been so pleasant and professional. We would highly recommend. Updates: the information packs they have sent in between the sale and the delivery have been really helping me understand how it is like owning a spa. Very helpful. And also the updates on the estimated delivery date are very helpful. However, at the sale point, we were told that we would get the spa by middle of August or possibly earlier but I got a message saying it will be late August to come to the shop which means we might get it more likely September. The status updates are absolutely better than nothing, though it is still a bit disappointing. So I lowered the rating to 4 for now. We will continue providing updates on the rest of the process.

Thank you Elaine !! We were very happy with our service from Elaine Friendly and welcoming No pressure, lots of info and options And went the extra mile to make a spa accessible for us ! Very happy to recommend

Great service and deal on our first spa! Elaine is knowledgeable and passionate about looking after her customers and ensuring the right spa is fitting for the customer.

We went to Spaworld in Marsden park and met Elaine. Elaine was polite, knowledgeable and very efficient. She quoted for us on the spot, took our order and had all the paperwork complete within half an hour. Her continued service post sale has been outstanding. We highly recommend Elaine, thanks for all your help

Ana Ruiz in the Customer Care team was very helpful with our recent order. Using photos of our existing jets she was able to advise the specific replacement parts and was very easy to deal with via email.

elaine was very supporting and understanding to what we needed and wanted. very nice and definitely recommend.

elaine was very generous and treated us amazing, she caters to every customers needs and has great knowledge on spas. definitely recommend!

Very knowledgeable and helpful staff

Thank you Spa World Nelson. Sharon, you were awesome, pointed us in the right direction to a spa that was right for us. Great communication, so nice to deal with. Janina, you also made life easy, top communication re pick up and payment etc. We will be spreading the word! Kind regards Michael and Debbie Barron Franz Josef

Thank you Lilly again For third time 1st time swim spa,,, sold our house 2nd time our sister ,Lilly helped out again amazing service , 3rd time new spa and sauna ,again amazing service , Thanks heaps Lilly Hellen and Brennan.

Purchased a Vortex Titanium Spa in December 2024. Charlie was great to deal with and very accommodating to our family. Highly recommend Spa World Alexandria and Vortex.

Excellent customer service Lisa Maria’s was incredibly helpful

Craig. And Charlie have been amazing with sales and after sales support. 5 star support and service

Quality spa product and excellent service and support.

We’ve dealt with Charlie for a few months now - he has been very knowledgable and never pushy around the sales. Would recommend.

Awesome, thankyou very much Cathy.

We have had a great experience when buying and installing our swim spa with Spa World Marsden Park. Excellent service, great communication and Elaine has been great to deal with. From start to finish nothing was a problem with Spa World. Everyone we had at our house from measure and quotes, installation, delivery and set up were great! 100% recommendations from us!

This place is an experience! Plenty of spas on display including a massive swim spa more like a pool! If you can’t find a spa you like with these guys you’re in trouble. Knowing we had a local point of contact was very reassuring.

Amazing range of spas and a massive showroom. It was great to check out the swim spas on display and the dedicated dark room to see what the lights in the spa look like was very impressive and not something others have. Worth checking out. We love our Vortex Spectrum spa.

Outstanding Service - Highly Recommend I recently purchased a 2 person Jacuzzi Infrared Sauna and had the absolute pleasure of dealing with Charlie Bevilacqua during the process. From the very first conversation, he was knowledgeable, friendly and genuinely interested in helping my Daughter and myself find the right sauna for our needs - not just making a sale. He took the time to explain all the features and benefits, answered every question with patience and clarity and made the entire experience smooth and stress free. His professionalism and enthusiasm were truly refreshing. If you are considering buying an Infrared Sauna, ask for Charlie Bevilacqua - you won’t be disappointed!!

Great experience from start to finish with Elaine. My wife’s frozen shoulder has improved dramatically after 2 weeks she luves it. We went for Nitro spa and we couldn’t be happier. Will recommend this spa to people. Elaine’s knowledge of Spa was insightful and a pleasure to deal with. Glen

A big shout out to the excellent customer service from Micheal. My spa after five years had devolped some heating issues and fearing the worst I had been putting the call off to find out what the issue was. Living remotely on Bruny island I was keen to see what diagnosis we could come up with remotely to save a technician having to come out to us. Micheal logged onto our unit remotely and with the help of the manufactures, diagnosed the issue quickly and even managed to fix it remotely. I couldn't be happier with the service provided, I just regret not calling months earlier rather than putting up with the issue. Thanks again.

Amazing service! Highly recommend. We’ve just purchased a Nitro Vortex HP spa and pergola from Tom. Tom is very personable and knowledgeable. He took the time to inform us about the different spa features available and asked us what was important for us. We knew we were in good hands and didn’t need to look anywhere else! He provided us with all the relevant specification sheets for both items which made the planning approval process a breeze. We were able to come into the showroom to test out the spa. The whole process has been easy and non-pressured. If you want exceptional customer service and great quality products this is your store! Thanks Tom! We can’t wait to be relaxing in our spa soon!

We recently visited the Braybrook store to look into buying an outdoor spa, and we were fortunate to meet Doris. From the very beginning, she made us feel completely comfortable and at ease. Doris was extremely supportive, transparent, and patient in explaining every detail — from the spa features to council requirements and the ongoing costs involved. Because of her honest and clear guidance, what initially felt like a complicated and overwhelming process turned into an easy and exciting experience. Doris gave us the confidence to make an informed decision without any pressure. Thanks to her help and the support from Spa World, we happily placed an order and paid a deposit for our Vortex Mercury 5-seater spa. We couldn’t be happier and highly recommend Doris and the Braybrook team!

Very helpful from the start and continued throughout even after install. Knowledgeable staff and always helpful with any questions

I can't speak highly enough of Charlie at Spa World, Warners Bay. My wife & I had visited several spa retailers before meeting Charlie. We were impressed by his professionalism, honesty & integrity. Our spa has been installed now for almost 3 years. I popped into see Charlie unannounced regarding some minor warranty issues. Charlie remembered me & immediately lodged a claim on my behalf. I left the store completely confident & satisfied, in addition to some complimentary products. Definitely see Charlie at Spa World, Warners Bay before buying a pool or spa elsewhere. You won't be disappointed. Thanks so much for your service. Greg Chisholm

Great service and products. All the customer service staff - including Rae and Ana go above and beyond to help.

Spa cover was a perfect fit. It’s a lot lighter than our old cover but still just as thick and in fact sturdier than previous one. Spa World were very helpful, calling to make sure we had the right fit for our spa. Will definitely be shopping here again! Thankyou!

Lovely service from Elaine, was honest and full of knowledge. Managed to find us a suitable spa within our budget and perfect for our family. Can’t wait to have it delivered.

Thankyou to Micheal McKay from Pool and Spa world in Launceston . The process from start to finish was seamless. From choosing a spa to testing it out in store and buying was made so easy . Thanks to Andrew and Vaughan who installed and explained everything we needed to know . Our dream has come true and now it’s time to lay back relax and enjoy every minute of our new spa. Thanks again Team .

We purchased a Vortex Gemini, which we LOVE!. Janina was very helpful with our spa selection, purchase and after sales service. Recommend Spa World (and Janina) in Nelson.

On of the best experiences!!! Just purchased a vortex swim spa from Steve at the Adelaide show room. Steve is fantastic, he took the time to talk to us and find out what we really wanted out of our spa, Steves knowledge is second to none. When you go in to the show room you are greeted like family and nothing was to much trouble. The staff in the customer care centre were brilliant also. I needed a couple of specification sheets and they emailed them to me before I was off the phone. If you would like a stress and worry free experience go and see Steve and the team at Spa World Adelaide.

Micheal from Tank world Kings Meadows is brilliant at sorting issues with pool chemicals. Very helpful, open on a Saturday. Excellent customer service

Just had a chat with Harry, very knowledgeable very helpful and couldn't help me enough, highly recommended, cheers and thanks Harry 👍

I did my research before making a decision, and Theo Katzourakis was incredibly helpful in guiding me through the process. In March this year, I pre-ordered the Vortex Prestige Sauna from Spa World, and my sales experience was outstanding. Theo was informative, transparent, and never pushy—he explained everything we needed to know without acting like a typical salesperson just trying to make a sale. Recently, we noticed a price drop before our delivery. I reached out with an inquiry late last Saturday June 7th after 8 p.m. during a long weekend in Victoria, and to my surprise, Theo responded positively within 30 minutes. I honestly didn’t expect such a prompt reply and felt bad I couldn’t get back to him straight away. So far, this has been one of the best customer service experiences I’ve had. I hope our experience using the sauna continues at the same high standard. Theo is clearly a professional, genuine, and customer-focused sales consultant—a true asset to the company.

Excellent service and great knowledge

Can't commend the purchasing process enough. Janina was an absolute pleasure to deal with, answering all and any questions quickly and with all the right information. Delivery was quick and easy. Would highly recommended speaking with Janina if you are thinking about a spa or Sauna.

Great customer service and support. Attentive and knowledgeable.

Amazing service and very efficient and fast delivery

Stoked to see our new spa pool in action - thanks to Britney and the team for our fantastic new spa pool. The pool is exactly what we were after and looks fantastic on the deck. Every stage of the process from choosing the right spa, purchase, delivery and install went flawlessly - a great experience thanks.

I have had and excellent experience with Spa World Nelson, From Janina with sales and Phil with the installation.. My Jacuzzi Spa was well priced and a Great Quality Spa. I would definitely recommend one 😁😁 Thank you Spa World. Cheers Chris Pestell

Janina was great! Helped us choose the right spa for our budget, our space and our family. Nothing seemed a problem, Janina was solution focused about our install, friendly, professional and great to deal with. I think this might be a once in a lifetime purchase, but I'd definitely choose SpaWorld Nelson and Janina if I were to buy another. Thanks for the lovely service and helping us be confident and finding perfect solution for our family. Living our best lives looking at the stars in our hot pool!

Anna at Spa World was so helpful. I had issues with finding the right spa cover and she organised the warehouse to draw up to show me options. Great service! Highly recommend

Craig was amazing very helpful and knowledgeable was a pleasure doing business with him.

We are very satisfied with the spa. The installer went above and beyond the call of duty and ended up finishing the installation in the rain so we could use it before the long weekend.

Janina from Spa World Nelson was fantastic in helping us choose the perfect spa for our family. She listened carefully, understood exactly what we needed, and guided us to an option we absolutely love! The Spa World team were equally impressive - fast, professional, and brilliant at delivering and setting up our spa smoothly. Highly recommend Janina and Spa World Nelson Team!

Fantastic, simplistic process from start to finish to purchase a 5-6 seater spa from the Perth showroom. Great advice and support, including the after sales support we received after delivery last Friday. A pleasurable experience from Spa World's sales assistant (Angela Wood) who was more than helpful, accommodating and knowledgeable throughout the whole process. Would highly recommend Spa World to those who are thinking about taking the plunge (sorry😊)

We had a fantastic experience at Spa World Marsden Park. Elaine was absolutely wonderful, super helpful, knowledgeable, and genuinely interested in helping us choose the right spa for our family. She made sure our 12 yr old daughter felt involved in the decision making process, which really made her day. We couldn't be happier with the service and the spa we purchased. Highly recommend Elaine if you're in the market for a spa.

I have never had a spa before so waant aure what i was looking for or how to maintain one. I got really great customer service and really helpful advice - thank you!

Spa service done efficiently with great feedback on maintenance.

Amazing spa and even better staff. Highly recommend dealing with the staff at Spa World Launceston

We recently purchased a 3400 Vortex pergola from Spa World. It is now installed on our new decking and we are very pleased with the quality and the look of it. Doris Nedelko of Spa World Braybrook took my initial enquiry call and stayed with me throughout the procurement process. Doris was great to deal with, has excellent product knowledge and was a pleasure to deal with. Thank you Doris and Spa World.

Review for Spa World – Product: Aqua Lapp Swimm Spa| Salesperson: Michael O'Loan Working with Michael O'Loan from Spa World was an absolute pleasure. He was always available to answer questions and responded to emails promptly and reliably, even on weekends or his days off. His dedication and professionalism truly stood out throughout the entire process. The Aqua Lapp Swimm Spa product itself makes an excellent and high-quality impression. The installation went smoothly and efficiently, and the installer was extremely careful and meticulous, ensuring that everything was completed without any damage. Overall, an excellent team and a very satisfying experience from start to finish. I can highly recommend Spa World and especially Michael O'Loan for anyone considering a spa purchase. Thank you for the outstanding service!

Michael was helpful and friendly

I am very happy with the service , the way Elaine explained everything about the spa .. Happy client.. Great service

Angela at spa world Osborne Park was super helpful. Her knowledge of the spas, accessories and delivery options made our decision a lot easier. Her patience with our back and forward emails was exceptional! Thank you Angela and can’t wait to get our new purchase delivered and ready for a swim!!

Excellent service by Fred! Explained everything in detail which made it very easy to make a decision.

A spa pool has been on our wish list for a while and we did plenty of research before we purchased. We could not be more thrilled with our Fisher 6. It is excellent in every aspect; high quality, easy to use and maintain, super comfortable and we know we made the perfect choice for us. The lighting is fabulous at night!! Britney was superb, she was highly knowledgeable and extremely helpful but never pushy. The whole experience with Spa world, including installation, has been first class. We would recommend them without reservation.

We are very happy with our replacement spa cover. After a storm destroyed our spa cover, I contacted Spa World. We had an old spa and they took lots of care to ensure they had the correct measurements. It was worth it in the end as the cover fits perfectly 😊 Thanks to Angelo, Ana and the team.

Very good service to supply ordered goods

Theo from Spa World in Dandenong was knowledgeable and helpful. He gave us plenty of his time and a great price on the spa we bought. Highly recommend.

Great experience! Theo in particular was professional and had a good knowledge of spas. He took the time to explain the different options and helped us narrow down the best option for us. He took the time to answer all our questions and really put our mind at ease as a first spa owner. Highly recommend!

Great product, excellent sales and after sales service. When the spa arrived we realised that we didn't have as much space for it as we thought. The delivery team went out of their way to find a spa cover that fitted the space and came back later again to fit it.

Spa world helped me with the purchase of replacement jets for my spa. All they asked for were the measurements and photos of my broken ones and they had them delivered alot quicker than I expected. I’ll happily recommend them and use them again. Thanks for you help Aris at spa world. Great job

Great service from Elaine, since we entered the showroom to enquire about different spas, Elaine was very helpful, professional and genuine in giving us the right advice and helping us to decide what is the right spa for us. We end up getting Jacuzzi J-335 based on Elaine’s recommendation back in 2023 and we have been using it since for almost 2 years, we couldn’t be more happier with the Jacuzzi or with the service we received throughout the purchase, delivery and installation. Definitely recommend Spaworld Marsden Park.

We have purchased a pergola from Spa World, had few issues but the customer service and warranty department was great, they provided replacement parts for both occasions and covered for the repair at the first occasion. Their contracted technician Sam was very helpful and with great expertise and experience. I really happy with their after sales service, thank you!😊

I recently purchased a (fisher 3E Spa) from Osborne park branch The minute I walked in I was approached by consultant (Angela wood) Angela’s professional knowledge and discussion of the various spas at hand helped me understand more about each item This truly helped me in making my decision on the right spa that suited myself I would like to say thankyou very much again to Angela and spa world for the assistance of my purchase Very happy

Thanks to Nick for all his help! 🙏

Great range!Great Service!Seamless delivery ! and my dedicated salesman Peter Limpus was a gem even phoning afterwards to check all was well and I was enjoying my spapool. Thank you for the chance to leave a review. I will certainly recommend you to my friends

I would like to thank Paul and Mal from pool and spa world Glenorchy for their fast, friendly and efficient service. I had an issue with the drain cap on my spa. I rang and spoke with Paul and within 1 hour Mal the technician had fixed my problem. Thank you so much I appreciate your help.

I've ordered a few times from the online store. The team kept in touch regarding a back order. Great communication, prompt shipping updates and delivery. Thanks.

Service was very good with assistance from Customer Support team. Prices are very competitive and the delivery was quick. Highly recommended.

Incredible service. Answered all my questions knowledgeably and could not have been more helpful.

Lisa was fantastic to deal with and her knowledge of all products was exceptional. Thanks Lisa for great service

Phil and his team provide fantastic service, always helpful and happy. We have purchased two spas from Glenorchy Pool & Spa world and could ‘t be happier with the service and quality of the jacuzzis. The staff are knowledgeable, approachable and supportive. They went the extra mile to ensure we could get a spa delivered just in time for Christmas. The support continues after purchase. We highly recommend

Absolutely fantastic service from Janina who chatted to us as we soaked and enjoyed all the different spas on offer. We finally decided on a Jacuzzi model which she expertly talked us through and are delighted with it in its final new location at our place!! If you are thinking about a spa definitely go meet her (in your togs!) and have a chat!

We purchased a Vortex Swimspa from the team in Launceston Spaworld, exceptional sales/technical service provided by Michael who was always available to answer any questions throughout the whole process! On delivery/commissioning Vaughan and Andrew were very easy to get along with and very patient with getting things exactly where we needed them. We have used the spa more than 10 times now and have had no issues whatsoever, extremely well built and reliable thus far. Could not recommend these guys enough!

We had a quite long wait for our vortex neon, seemingly exacerbated by placing the order in the last couple of months of the year. The information around and physical delivery went without a hitch, assisted ably by our builders on site. The one hiccup upon install was a gland nut leak which was quickly rectified by Mal with a call back within a couple of hours of initial setup of the heat pump unit. Overall excellent delivery and service with really helpful explanations of use, water quality etc.

A Spa is something my husband and I have enjoyed for years. All our travels revolved around booking hotel rooms with Spas. Finally we decided to spoil ourselves and get our own one at home. We went to every shop in Perth and online to investigate our options, after all, it's a big purchase! After leaving Spa World and getting the expert advice from Angela I knew there's no other supplier I wanted to deal with. We were given extensive information about every aspect of the Spa's and comparison info. On the same day we got email quotes about the Spas we were interested in. We were still undecided and unsure about which Spa would be best for us. Angela answered all our questions, gave us all product comparisons, never once trying to force us into anything but simply helping us along this journey. Then once we made the decision, she made the process so easy and simple. The hardest part of it all was the wait for our jacuzzi to arrive! Don't look anywhere else! Angela and Spa World are fantastic. I do have one criticism... she never told me the Spa would be this good, hence all other household duties are now being neglected 😄😄

Michael McKay from spa world kingsmeadows was amazing Michael had all the patience with us & helped us choose the right spa for our family we can not thank him enough & is still looking after us with after care Michael is the best.

Micheal and the team were so helpful throughout the whole process of choosing a spa, the installation, and showing us how to operate and maintain it. We are so happy with the spa and the after sale support that we still receive.

Amazing service by Janine at Nelson Spa world very knowledgeable and helpful would definitely recommend 😊

Absolutely fabulous service and we just love our Vortex swim spa. Charlie was a wonderful person to help us with our purchase

Amazing service and expertise. Highly recommend

Leon and the team made it so easy, full of knowledge, and supported us through every step. We were kept up to date through the process, and the after sale support has been amazing! We absolutely love the swim spa, and so happy for the local support.

Now I can see why I can’t find reviews on my new spa its because everyone who buys one can’t be bothered writing one because there so relaxed it just makes you feel so much better each and every time! I did a huge amount of research before my purchase also watched SpaWorld’s YouTube videos and used the Jacuzzi virtual reality 3D to put it in my backyard this was really helpful to make sure you get the proper size for your space Lisa was fantastic a pleasure to deal with before and after sale really approachable if there was something that i needed to know I could email and get a response straight away made my purchase easy thank you! You just have to keep in mind when you purchase something like a spa usually you have to wait 12-14 weeks don’t worry it’s worth the wait and mine was a few weeks later it’s difficult to calculate exactly when the ship will arrive this is what I couldn’t get an answer to if you keep this in mind you won’t get frustrated or annoyed The only criticism I have was I received numerous email and calls from so many people regarding delivery and I actually received a call about delivery day and made plans before spaworld had contacted me for final payment would be nice just to deal with one point of contact to stop a bit of confusion but all went smoothly John really knows his stuff and your in good hands I didn’t get to wet test my spa so felt like was going to be a bit risky would have been nice to but we absolutely loved it as soon as we got in we use it daily keeps the kids off the iPad and gets the family together didn’t think it would change our lives so much! Thankyou to all the staff at SpaWorld for your hard work giving me and my family the chance to relax again and again Here’s mine Jacuzzi J-385 largest open seater in the J300 range Midnight shell / Ebony cabinet Pro-last cover black & Jacuzzi manual lifter

It is my pleasure to write a very positive review for Elaine from Spa World Marsden Park. Elaine provided great advice on their range of spas and help us select the best spa for our family. We visited the store twice and didn’t feel pressured at all, and in the end we purchased a great spa which we use every day. Elaine provided all the information we needed around power requirements and advice on how to best maintain water quality. We had some issues with the steps we bought and Elaine assisted us in sorting out those as well. I have no hesitation in recommending Vortex spas from Spa World, and thank Elaine for her exceptional service.

Elaine was extremely helpful and super friendly

The team at Pool and Spa World did an excellent job at installing and setting up our new spa. Prior to us making a decision to purchase a spa they provided us with a lot of information to consider when looking at a spa and were so helpful in ensuring we picked the correct model to suit our needs. The follow up after installation was great.

Excellent customer service, great communication throughout. I’d highly recommend Spa World!

When I visited the Osborne Park showrooms, I was so impressed with the friendly & helpful service I received from Angela Wood. My questions were answered in a thorough and polite manner. Further questions that I emailed were answered promptly, often done after hours, so I wasn`t waiting until the next day, such is her very caring nature and excellent work ethic. Even after my purchase her exceptional service and attention to everything continued, which I was extremely appreciative of. Angela has been an absolute pleasure to deal with during the whole process, with her most willing and dedicated assistance.

Craig was very patient with our questions and went above and beyond to make sure our spa purchase went smooth. We have been enjoying the spa every day since.

I purchased a Vortex Swim Spa from Tank World and Micheal was exceptional throughout the entire process. He was always available to offer advice and guidance, from cleaning, water tests and chemicals. The service was amazing, and I couldn't be happier with our spa. Highly recommend Micheal and Tank World!!

Peter has been wonderful to deal with.I got my spa early and the guy's were great. Thank you

Dealing with Spa World has been a great experience, all my questions were clearly & accurately answered, leading to the the choice i made, Fisher 3. The delivery time was as advised & the installation team were very professional . I would have no hesitation recommending Spa World Launceston

I've recently purchased Fisher swimspa from the wonderful guys at Tankworld/spaworld. From start to finish, has been seamless and with great backup support. Their conceriage centre and delivery department give all the advice and set up requirements and always happy to assist. Having the facility to have my water tested and then advised on what treatment is required takes all the thinking away from me, I just follow the instructions. A big thanks to Mal ...your patience and advice outstanding. Thanks guys, I am a very happy owner. Oh and BTW we also have brought our water tanks from these guys, another feather in their cap. Leesa

Lisa was an absolute pleasure to deal with from start to finish. Her ability to answer all our questions from a technical perspective was second to none I have experienced in recent times. Thanks Lisa and Spa World.

Beautiful job from the whole team at spa world glenorchy, from ordering to delivery. A class service, they dont just drop and leave you stranded, they provided all the information we need and more. Worth going to see them to buy your spa. :)

Elaine was an absolute pleasure to work with! She made the process of purchasing the spa seamless and stress-free. Her professionalism, kindness, and attention to detail are truly appreciated. Thank you, Elaine, for an exceptional experience!

Thanks Charlie. Exceptional customer service and product knowledge.

Highly recommend spa world. Janina is amazing, very knowledgeable and gave us an amazing deal. As a family we are loving the spa. Installation was great and the team have answered all our questions. Cannot fault them. If you want a spa go and see Janina at spa world!!

The team at Spa World Nelson are great. Janina at the show room knows everything about spas and saunas. Ross & the service team answered all my questions about sauna installation. Great service, thanks 👍👍

We recently purchased a spa through Janina at Spa World & the process was absolutely first class right from the get go. She's both a fabulous personality & well informed. Even when we had a small issue with the installer leaving residue from a sticker that had been inside the pool Janina responded on her day off advising us what to do 😀we are loving our spa with the cooler climes arriving!

I have bought 2 spas from Steve and Tom over the past couple of years and the service has been above and beyond both times. After sales support is great and I can always pop in or call to get some advice. Highly recommend these guys.

Very knowledgeable, pleasant and no pressure consultant. The information about the products was clearly displayed and disclosed. We could browse and look for ourselves and were not pounced upon. The spa catalogue we were given is excellent. We made the decision that we will purchase from here. Just deciding on the model. Highly recommended!

I had a great experience with Spa Word. The team was helpful, responsive, and made the buying process easy. They answered all my questions and provided clear information. Delivery and installation were smooth, and their after-sales support has been excellent. They quickly address any questions and offer helpful advice on maintenance. Highly recommended!

I recently had the pleasure of visiting Spa World, and I have to say, it's a fantastic business that truly stands out in terms of quality and pricing. The range of spas they offer is impressive, with various options that cater to different needs and preferences. The prices at Spa World are very competitive. I found their pricing structure to be transparent and fair, which is always a plus when making such a significant purchase. One of the highlights of my visit was the exceptional service provided by Fred Kalache. He is incredibly knowledgeable about the products and took the time to answer all my questions, helping me find the perfect spa for my needs. His expertise made the whole experience enjoyable and stress-free. Overall, I highly recommend Spa World for anyone looking for a great spa at a good price, backed by excellent customer service.

I purchased a vortex neon. Mal and Vaughan installed our spa; they were great at setting it up and giving us detailed instructions. Happy to report its running smoothly and we are loving it! Their after sales service is exemplary (sorry for all the questions Mal 🤣) as I navigate the wonderful world of hydrotherapy spas! Thanks so much team , its getting a solid workout!

We just ordered our Spa with Charlie at Spa World Warners Bay and his knowledge, expertise and customer interaction has made us feel comfortable in our decision to purchase our first spa. Ray & Shaz D

Great range products. Great customer service. Thanks.

All Spa sent Dale out to look at a problem with our spa. He was very knowledgeable and gave simple instructions on how to maintain our spa. I’d recommend their services.

I needed some help with the Spa I bought from SpaWorld (which has been so awesome to have). Charlie and Craig were able to provide helpful advice, and helped me get the right chemicals. These guys really understand customer service!

Great product! Great company! Easy to deal with! Thanks for all your help Charlie.

Tom was a great help with purchasing our spa friendly and professional.

Hi We just purchased a 6 tm Fisher spa and Vortex 3 seat sauna with the red handle . Firstly Angela and her team Beau and Dane are an asset too your organisation. I strongly suggest if your not a handy get Beau and Dane too install sauna. They were very helpful and knowledgeable with after care of your spa and sauna . The after service with Angela has been 10/10 . Please pass comments onto Angela and her team. Thanks in advance Steve

Fantastic service from Craig at spa world warners bay

I had a fantastic experience purchasing my first spa pool. Peter was incredibly helpful, guiding me through various options based on my budget. I would highly recommend that anyone considering buying a spa pool speak with Peter. The entire process went smoothly, and I was kept informed at every step along the way.

Great communication, turned up when they said, fixed the problem.

Bought a spa 17 years ago which now needs replacing. Charlie listened, suggested and gave us a new spa for a fair price. Love dealing locally with a company we can trust

Service has been amazing. Very helpful during the selection process as we have had to change our selection due unforeseen circumstances.

We have had our swim spa for over 18 months now. We bought it from the Fyshwick store and Harry Whyte was our consultant. Harry was terrific at the time and has continued to be incredibly helpful. When I have had a question about looking after the spa, or about anything spa related Harry has been quick to get back to me and very knowledgeable. We love our spa and would recommend Harry to anyone looking to buy one.

Spa world at Mile End is the place you want to head to when purchasing your new spa. 3 years ago we purchased the 5 seater vortex from Steve & we couldn’t be happier!!! We shopped around for a month or so but couldn’t fault Steve & Tom’s knowledge, price & customer service. Steve even let us arrive one afternoon in our bathers before closing to test out the vortex, it only took us 10 minutes to tell Steve to please start our paperwork 😂 Thanks again Steve & Tom for your support 👍

I recently purchased an item from Spa World for the first time and later had to request they swap it for a different product. I discovered that their "Hassle Free" exchange policy was exactly that....hassle free. In fact I found their help and service to be extremely good. My customer service lady, Ana, was so helpful and professional throughout, and what really stood out for me was her consistent email communication at every point of this transaction. My first time experience with Spa World's products and service was exceptional and I would certainly recommend them.

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Great service very nice workers would recommend this shop for spas

Michelle was extremely helpful with the process of purchasing our Aquagym Max Swim Spa. Would highly recommend visiting the Underwood Showroom, bring your togs.😃

Great company to deal with. They go above and beyond to help with all situations. Happy Vortex spa owner

Fantastic service! Very easy to deal with and greatly appreciated your expertise.

Five-Star Service at Spa World Marsden Park! I recently visited Spa World in Marsden Park just to browse hot tubs, intending to shop around before making a decision. However, my experience with Elaine, the retail manager, was so exceptional that I ended up placing a deposit right then and there! I was truly blown away by her outstanding service. From the moment I met Elaine, I felt completely comfortable. She listened carefully to my vague ideas about what I wanted in my backyard and, instead of just trying to sell me something, she offered invaluable insights and suggestions. She completely transformed my initial vision, providing me with so much helpful information and creative ideas that I hadn't even considered. I'm so grateful for her expertise and guidance. Elaine's passion for her work and her genuine care for her customers are evident. She's a fantastic asset to Spa World, and I highly, highly recommend her to anyone looking for a hot tub. If you're in the Marsden Park area, be sure to ask for Elaine – you won't be disappointed! Five stars all the way!

Amazing service and consultation with Elaine!! Highly recommended, thanks!

Very Good service

I would highly recommend Spa World. Jeff is absolutely amazing. He listened to our needs and didn’t just want a sale. He was diligent and helpful. He call us and kept us informed and help us in making our choice. If I could give Jeff a 10 star rating I would nothing is an issue for him Thank you Jeff we appreciate all you have done

Peter was so friendly and helpful, he provided us with all the information we needed to help make out decision that much easier, we have had our spa now for about 5 years and absolutely delighted with our purchase and the service Peter provided and continues to provide 5 years on, we would recommend Peter at Northlakes Spa world to help with any purchase or inquiries regarding a spa 😇

Purchased our Vortex swim spa from Harry at the Fyshwick store. After three visits and lots of our own research we had enough confidence to finally make the investment choice. Harry was knowledgeable about the products he was selling and was genuinely nice. Still a lot to learn about use and maintenance of the spa since only recently installing, but so far we love it and continue reaching out to Harry who offers great follow up service 🙂

Peter provided excellent assistance, advice and follow up support. We have no hesitation in recommending Peter to anyone considering the purchase of a new spa. Thank you Peter.

The ordering experience initially on the website was just ok -fine if you want a basic transaction, but it doesn't allow for split payment for example. The "AI"/Live Chat service was no help for me as well. I left my cart active until a follow up email hit me, then I replied. Once I made contact with Support, the Customer Care person I encountered was very helpful and prompt. The four stars are for you, Aris! Thanks for rescuing the overall experience!

Absolutely fantastic service by Britney yesterday. Needed to find a new spa filter and was quickly accommodated. Thanks

Excellent service ! Thoughtful and responsive management of enquiries. Highly recommended : )

Doris from Spa World Braybrook went above and beyond in helping us with our 6M Hydrozone swim spa with clear lift and heat pump purchase. Her knowledge of all of the Spa World products was first class, her assistance in helping us decide what suited our needs best was greatly appreciative. In helping with our choices Doris organised a trial in one of the onsite Aqua lap display swim spas. This trial was great and it helped us with our decision making process, we ended up choosing the Hydrozone swim spa instead of the Aqua lap swim spa as it suited our needs better, at no time did we feel pressured to buy.  Throughout the decision, sales, permits, delivery and installation process and aftercare service, Doris was onboard providing us with assistance and guidance. We are absolutely loving our swim spa and must say the clear lift is a deal breaker as this enables us to use the swim spa without having to have someone to help lift off and put back on the covers, absolutely worth the extra cost. 

The team selling the spas are incredibly insightful and helpful, but that isn't what I have been most impressed about, I had a few minor issues with my spa and the spa world customer care team has gone above and beyond to resolve them quickly and where they can have covered some expenses, there communication has been fantastic and the spa itself is awsome. thank you Spa World team!

We could not be happier with our jacuzzi from Pool and Spa world Glenorchy. The customer service is outstanding. They went above and beyond to source a spa for us last minute and have it delivered as soon as possible. Excellent service, always with a smile. Would highly recommend this company for your future purchases. We have been thoroughly enjoying the spa.

We had a problem fitting the correct fitting to fix a leak on our spa and Ana Ruiz of Spa World was so patient and helpful working thru my lack of knowledge on this subject until we tracked down the correct fitting to solve the leak , then Ana had it posted to us within 3 days and problem solved .. thankss again Ana

Great guys to deal with. Can highly recommended nothing is to much trouble and always happy to help. Had issue with spa was fixed with in a week .

Tom and Steve from the Mile End SA store were extremely helpful and knowledgeable in all things spa related. Answered all my questions, offered great after sales service. Highly recommend

Fabulous service from all the guys. Dave was exceptional, nothing was a problem and a big thank you to Daniel, Brad and Peter. Love my pool and the magnesium is wonderful to swim in

Happy customers We received our Vortex Nitro spa on the date quoted by Spa World. Our consultant was Steve Whyte who initially advised us on the model spa which best suited our needs. We tried a number of different brands and finally returned to Spa World. Steve did a great job selling us our spa, he was friendly, knowledgable and told us the facts. He was not forceful and let us make our decision in our own time. Steve informed us of his contact number and I have contacted him on a number of occasions regarding accessories for our new spa. We are very happy with our spa and use it daily. I would recommend spa world (especially Steve Whyte @ Mile End SA).

Couldn't be happier with the whole process from start to finish. Elaine from Spa World Marsden Park made choosing a spa to suit our needs that much easier. Her friendliness, professionalism and knowledge was exceptional. From choosing our spa and getting it delivered, the whole process was flawless!! Hopped into our Vortex Nitro HP Spa for the first time today and it is simply AMAZING!! The features are endless and we can see ourselves enjoying this spa for many years to come. We had it placed on our enclosed back patio which means total privacy, no sunburn or annoying mozzies or flies. Can be used all year round....a real investment!!